Contact Details

What this organisation does

Who can use the service

• Seafarers visiting or working through the Port of Liverpool. 
• Crew members who are unable to take shore leave and require onboard support. 
• Seafarers seeking welfare, pastoral, practical or emotional support. 
• Maritime workers experiencing financial hardship or personal difficulties. 
• Crew members of any nationality, faith, culture or background.

Support Available

Crew Welfare and Ship Visits

• Welfare visits to vessels by trained Ship Welfare Visitors and volunteers. 
• Practical assistance and wellbeing support for crews onboard.

• Liverpool Seafarers Centre

   when seafarers cannot come ashore.

Seafarers Centre Facilities

• Free Wi-Fi.
• Television and entertainment.
• Library and international newspapers.
• Café and licensed bar.
• Pool table and table football.
• Music and social space.
• DVD and movie exchange.
• Money exchange facilities.
• Outdoor seating and barbecue area.
• Chapel and quiet room for reflection or prayer. 

Connectivity and Communication

• Free internet access to help seafarers stay in touch with family and friends. 
• Access to subsidised international SIM cards. 
• Mobile phones and laptops available for crew use while in port. 

Transport Assistance

• Minibus transport for crews travelling between vessels, the centre and Liverpool city locations. 
• Advance booking is recommended where possible. 

Financial and Practical Support

• Temporary financial assistance in some cases of hardship, illness, disability or job loss. 
• Food parcels and essential provisions. 
• Clothing, hygiene items and practical welfare support. 

Emotional Wellbeing and Faith Support

• Emotional support and a confidential listening service. 
• Chaplaincy support available to all seafarers. 
• Quiet space and chapel open daily regardless of religious belief. 

Local Information

• Advice about Liverpool attractions and amenities. 
• Information about shopping, healthcare services, places of worship and visitor attractions.

Anonymous Welfare Concerns

• A "Red Flag" reporting route allows concerns about welfare issues onboard a vessel to be raised anonymously when crew members are unable to speak openly. 

Features and Benefits

• Access practical welfare support while visiting Liverpool. 
• Stay connected with family and loved ones during long periods away from home. 
• Receive emotional and pastoral support from experienced welfare staff and chaplains. 
• Enjoy a safe, welcoming environment away from the vessel. 
• Access transport into the city and local facilities. 
• Obtain emergency essentials such as food, clothing and welfare assistance. 
• Seek support confidentially if experiencing financial difficulties, stress, loneliness or other personal challenges. 

How to Get Help

1. Contact Liverpool Seafarers Centre by telephone, email or through the online contact form. 
2. Explain your circumstances, vessel details and the support required.
3. Request a ship visit if you cannot leave your vessel. 
4. Arrange minibus transport in advance if you need transport to the centre or around Liverpool. 
5. If you are concerned about welfare issues onboard and cannot raise them safely, use the anonymous Red Flag reporting route. 

Things to Check Before Contacting Them

• Have your vessel name and berth details available where possible.
• If requesting transport, contact the centre as early as possible to discuss availability. 
• The Seafarers Centre states that it is open daily between 08:00 and 23:00. 
• If seeking financial assistance, be prepared to discuss your circumstances confidentially with the welfare team. 

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