Scottish Veterans Residences (SVR)

Scottish Veterans Residences (SVR)

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Contact details

Website: https://www.svronline.org/ 
Accommodation enquiries (24-hour service): 0300 131 6755 
General telephone: 0131 556 6827 
Email: info@svronline.org 
Postal address:
Scottish Veterans Residences
Chief Executive Office
53 Canongate
Edinburgh
EH8 8BS 
Contact page: https://www.svronline.org/contact/
Accommodation enquiry form: https://forms.office.com/e/pq18sjDGtz 

What this organisation does

Scottish Veterans Residences (SVR) provides supported housing and housing support services for former members of the UK Armed Forces and Merchant Marine who are homeless, at risk of homelessness, vulnerable, or in need of support. Its accommodation and support services operate from residences in Edinburgh, Dundee and Glasgow. 
For seafarers, Scottish Veterans Residences may be particularly relevant to former Merchant Marine personnel who need safe accommodation, practical support, or assistance with transitioning to civilian life. 

Who can use the service

SVR states that its supported housing services are available to:
  • Former members of HM Armed Forces.
  • Former members of the Reserve Forces.
  • Former members of the Merchant Marine.
  • People of any age and any length of service. 
The organisation supports individuals who are:
  • Homeless.
  • At risk of homelessness.
  • Vulnerable or in need of housing-related support.
  • Seeking assistance with civilian transition and independent living. 
Services are based in Scotland, with residences located in Edinburgh, Dundee and Glasgow. 

Support available

SVR provides supported accommodation together with practical and personal support services. Facilities and support may include:
  • Safe, supported accommodation.
  • Housing support delivered by qualified staff.
  • Assistance for people experiencing homelessness or housing difficulties.
  • Practical support to help residents move towards independent living.
  • Emotional support and wellbeing assistance.
  • Specialist support for veterans transitioning to civilian life.
  • Access to communal facilities and activities.
  • Support tailored to individual circumstances. 

Whitefoord House, Edinburgh

Whitefoord House offers:
  • 86 en-suite rooms.
  • Full catering service.
  • Gym facilities.
  • Resident lounge.
  • Free Wi-Fi.
  • Games room.
  • Housing support from a qualified staff team. 

Rosendael, Dundee

Rosendael provides:
  • 44 en-suite rooms.
  • Full catering service.
  • Practical and emotional support.
  • Resident lounges.
  • Snooker room.
  • Organised activities and opportunities for social engagement. 

Bellrock Close, Glasgow

Bellrock Close offers:
  • 30 one-bedroom flats.
  • Specialist transitional support.
  • Assistance with moving into civilian life.
  • On-site gym.
  • Café facilities.
  • Resident lounge. 

Features and benefits

Scottish Veterans Residences can help eligible former seafarers and veterans to:
  • Access secure accommodation during periods of housing instability.
  • Reduce the risk of homelessness.
  • Receive support from specialist housing support teams.
  • Improve independence and life skills.
  • Access wellbeing and emotional support.
  • Build social connections through shared facilities and activities.
  • Transition successfully into civilian and community life.
  • Work towards longer-term, sustainable housing solutions. 
A key benefit for former Merchant Marine personnel is that eligibility specifically includes people who have served in the Merchant Marine, regardless of age or length of service. 

How to get help

  1. Visit the accommodation enquiry page.
  2. Complete the online enquiry form.
  3. Alternatively call the 24-hour accommodation line on 0300 131 6755.
  4. Contact the organisation by telephone or email for general information.
  5. SVR staff will advise on accommodation availability, eligibility and support options. 
For urgent accommodation enquiries, the provider states that its phones are answered 24 hours a day. 

Things to check before contacting them

Before making an enquiry, it may be helpful to have:
  • Details of previous service in the Armed Forces, Reserve Forces or Merchant Marine.
  • Information about your current housing situation.
  • Contact details and any supporting information relevant to your support needs.
Accommodation availability, assessment requirements and placement criteria should be confirmed directly with SVR.