Veterans Aid

Veterans Aid


Contact details

Website: https://veterans-aid.net/
Veterans in Crisis Freephone: 0800 012 6867
Telephone: 0207 828 2468
Address:
Veterans Aid
27 Victoria Square
London
SW1W 0RB
Contact page: https://veterans-aid.net/contact/
Get Help: https://veterans-aid.net/get-help/
Opening hours: Monday to Friday, 9:00am to 3:00pm

What this organisation does

Veterans Aid is a UK charity that supports former members of the UK Armed Forces who are homeless, at risk of homelessness, or facing a personal crisis.
Established in 1932, the charity provides immediate practical support alongside longer-term assistance to help veterans rebuild their lives. Although based in London, Veterans Aid supports veterans across the UK and has helped former service personnel living overseas.
For seafarers, fishers and family members who have served in the Armed Forces, Veterans Aid may be able to provide support when facing housing problems, financial hardship, wellbeing challenges or other life crises.

Who can use the service

Veterans Aid supports:
  • Former members of the UK Armed Forces.
  • Veterans who are homeless or at risk of homelessness.
  • Veterans experiencing personal, financial, housing or wellbeing difficulties.
  • Veterans regardless of when they served or how long they served.
The charity supports former service personnel and does not provide services for those currently serving in the Armed Forces or their dependants.

Support available

Support is tailored to individual circumstances and may include:
  • Immediate crisis intervention.
  • Advice and support for homelessness and housing issues.
  • Emergency assistance, including food, clothing and accommodation where required.
  • Casework support and practical guidance.
  • Access to specialist advice and professional support.
  • Mental health and wellbeing support.
  • Counselling services.
  • Drug and alcohol recovery pathways.
  • Help accessing medical treatment and healthcare services.
  • Education, retraining and skills development opportunities.
  • Employment and job-search support.
  • Assistance securing and maintaining independent accommodation.
Veterans Aid uses a holistic approach that focuses on helping individuals move from crisis towards long-term stability and independence.

Features and benefits

Key features of the service include:
  • Fast access to support during a crisis.
  • An open-door approach designed to help veterans access assistance quickly.
  • Practical support tailored to individual needs.
  • Specialist expertise covering a range of welfare and wellbeing issues.
  • Support that addresses both immediate needs and long-term outcomes.
  • Assistance aimed at helping veterans achieve sustainable, independent living.
Benefits may include:
  • Prevention of homelessness.
  • Access to emergency accommodation and practical assistance.
  • Improved wellbeing and stability.
  • Support with addiction recovery and health-related challenges.
  • Help accessing education, training and employment.
  • Assistance rebuilding confidence and independence.
  • Long-term support towards secure housing and a better quality of life.

How to get help

If you are a veteran and need support:
  1. Call the Veterans Aid Operations Team on 0800 012 6867 or 0207 828 2468.
  2. Visit the Get Help page at https://veterans-aid.net/get-help/.
  3. Complete the contact form at https://veterans-aid.net/contact/.
  4. Speak with a member of the team about your circumstances and support needs.
  5. Follow any guidance provided regarding assessment, accommodation or further support services.
Veterans Aid aims to respond quickly to veterans in crisis and provide practical assistance as soon as possible.

Things to check before contacting them

It may be helpful to have:
  • Details of your military service history.
  • Information about your current housing situation.
  • Details of any urgent financial, welfare, health or wellbeing concerns.
  • Relevant documents that may help explain your circumstances.
If you are unsure whether you are eligible, contact Veterans Aid directly for advice.