Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly.
The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save time on frequently asked questions.
Every action that you can perform with respect to a ticket has a corresponding keyboard shortcut. With these, you can optimize the time you spend on each ticket. (And the shortcut to access these shortcuts is Shift + ? ).When you need to quickly consult a colleague, you can tag them in a ticket comment without having to leave this screen. That's like a quick chat, without even leaving your place, and with the full context of the ticket.
With these, you're good to go.
Go on, save the world from bad customer service!
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Charity Number: 281936 Contact: Switchboard Address: ITF House, 49-60 Borough Road, London Postcode: SE1 1DR Phone: 0207 403 2733 Website: www.seafarerstrust.org Email: trust@itf.org.uk Summary: The ITF Seafarers’ Trust provides funds for ...
The Marine Society
Charity Number: 313013 Address: 202 Lambeth Road, London Postcode: SE1 7JW Phone: 0207 654 7029 Website: www.marine-society.org Email: education@ms-sc.org Summary: The Marine Society was the world's first seafarers’ charity. It provides a range of ...
The Marine Society 4
Charity Number: 313013 Address: 202 Lambeth Road, London Postcode: SE1 7JW Phone: 0207 654 7029 Website: www.marine-society.org Email: education@ms-sc.org Summary: The Marine Society was the world's first seafarers’ charity. It provides a range of ...
The Marine Society 3
Charity Number: 313013 Address: 202 Lambeth Road, London Postcode: SE1 7JW Phone: 0207 654 7029 Website: www.marine-society.org Email: education@ms-sc.org Summary: The Marine Society was the world's first seafarers’ charity. It provides a range of ...
The Marine Society 2
Charity Number: 313013 Address: 202 Lambeth Road, London Postcode: SE1 7JW Phone: 0207 654 7029 Website: www.marine-society.org Email: education@ms-sc.org Summary: The Marine Society was the world's first seafarers’ charity. It provides a range of ...